SUPPORT

Regal Hardwoods will go above and beyond to ensure the highest standards in the industry. Three skilled craftsmen,each with a different tool, create a unique look by authentically hand scraping each plank. 7ft nominal random length boards create a less busy effect by spacing out the joints. We use only hardwood cores to prevent less denting, and better control of expansion and contraction. Since Regal is the manufacturer of our products, we are able to directly set and maintain extremely high quality standards for all of our products, and by being the manufacturer; we are able to skip traditional broker / distribution fees providing substantial savings to the dealer and end user without sacrificing quality.

Al2O3 (Aluminum Oxide) is the 2nd hardest element found on Earth next to diamonds. On the MOHs hardness scale, it is ranked at 9. That is impressive considering diamond is ranked at 10.  This is why our Titanium ScuffGARD finish is 5 times more resistant than competing finishes. The aluminum oxide nanoparticles are UV cured with polyurethane. The nanotechnology also prevents a need to sacrifice the wood’s natural beauty because of the transparent nature of the finish, meaning there will not be a glaring plastic screen look on your floors after application. That is why our Titanium ScuffGARD finish is still the most effective finish in the industry.

Please consult our Tips and Care guide at the top of this page in the pdf download section for specific instructions on preventative maintenance and regular maintenance practices. Here are maintenance products that we highly recommend for our floors:

Pro-Care Citrus Cleaner: For Routine Cleaning of Titanium ScuffGARD Finish Floors
Regal Hardwoods recommends that you use Pro-Care Citrus Cleaner for regular cleaning. It's extremely easy to use - just spray and mop. Pro-Care cleans and enhances the natural beauty of your floors and leaves a fresh citrus aroma with no sticky or oily residue. It can tackle even the toughest stains, but it is gentle enough for the most delicate floor finishes. Ask your local Regal dealer to purchase.

• The natural degreaser gently removes tough stains
• Environmentally safe – leaves no ozone depleters
• The fast-drying formula gets the job done quickly
• If your local dealer does not stock it, it is also available on Amazon here.

Our protective hard wax oil finish enhances the natural highlights of the wood’s colors. The oil seeps into the wood and brings out the inherent beauty and characteristics of the wood grain. To protect the surface, the tough protective wax coating creates a solid barrier that helps keep your floors beautiful through the years. In the event you do get a scrape or scratch, the hard wax oil finish allows for spot repairs. Since this is a natural product, this protective finish has low to no volatile organic compounds (VOCs). This finish is especially attractive to commercial settings, when wear patterns from foot traffic can be easily refurbished as part of an ongoing maintenance program with minimal disruption to the business.

Woca Nautral Soap: For Routine Cleaning of Nature GARD Finish Floors
For products finished with our Nature GARD hard wax oil finish, Regal Hardwoods recommends that you use Woca Natural Soap for post-installation maintenance and every day cleaning. Woca Natural Soap is made up of emollients extracted from soy beans and coconut oils, which also retain the moisture in the floor, just as quality soap would for your hands. As they dry and form an invisible film on the surface, the floor receives added protection against wear and dirt. Natural Soap is only to be used for cleaning and maintenance of oiled, waxed, and soaped surfaces. Please follow Woca's step by step application instructions in this video:
Mixing specifics/instructions are covered in the "Tips and Care" support document in the pdf download section. This product is also available in convenient Natural Soap Spray bottle (no mixing necessary).

Woca Oil Refresher: For Quarterly Restoration of Nature GARD Finish Floors
Woca Oil Refresher should be used for restoring luster and beauty to oiled wood floors, as well as adding a protective, moisture resistant layer to the surface of the floor. WOCA Oil Refresher Natural should only be used for natural oiled floors. Regal Hardwoods recommends an initial coat of Woca Oil Refresher or Woca Natural Soap right after installation for maximum resistance. WOCA Oil Refresher combines efficient cleaning with simultaneous re-oiling. The oil penetrates into the wood and provides the surface with a protective matte film. The use of WOCA Oil Refresher will extend the life of the oil finish, therefore, extending the time between periodic oil maintenance application. Please follow Woca's application instructions:

Oil Refresher should not be used more than four times per year as this may create unwanted build-up.
Coverage: 1,600 - 2,100 sq. ft. / liter

1. Begin laying planks/tiles from the left side of the starting wall and work to the right side. The tongue of the plank should face the starting wall.
2. Place 1/4" (6.35 mm) spacers between the short and long side of the planks/tiles and the wall. Always position one spacer between the wall and where the planks/tiles join.
3. The end joints of the planks/tiles in the first row are assembled by inserting the tongue side into the groove side of the previous plank/tile at a low angle. Gradually lower the plank/tile down flat until the end joint closes, ensuring that the planks/tiles are perfectly aligned. Install remaining full planks/tiles in the first row.
4. The last plank/tile in the first row will need to be cut. Measure the distance between the wall and the surface of the last full plank/tile. Subtract 1/4"(6.35 mm) from this measurement to allow for the spacer. If this measurement is less than 8" (20 cm), the first plank/tile in the row should be cut. The first and last plank/tile in each row should be at least 8" (20 cm) in length. Planks/tiles are cut using a sharp utility knife and a square. Score the surface of the plank/tile with the knife and snap the plank/tile at the score line.
5. The remaining piece cut off from the last plank/tile in the first row may serve as the first plank/tile in the second row provided it is at least 8" (20 cm) long. Always stagger end joints from row to row a minimum of 8" (20 cm) apart.
6. Install the long side of the first plank/tile of the second row. Place a 1/4" (6.35 mm) spacer between the wall and the short side of the plank/tile. Check groove on plank to make sure it is clean and free of debris. To start the first row, press the end seam of the second plank into the end seam of the first plank, and then lock them together by laying the plank down. Complete the entire first row in this manner.
7. Maintain an expansion gap of approximately 1/4" from the wall. Also ensure a distance of 5mm to all fixed objects in the room, e.g. pipe passageways, door frames etc.
8. Install the first plank in the second row by inserting the long side tongue into the groove of the plank in the first row. This is best way with a low angle of the plank.
9. Install the second plank of the second row. Position the long side of the plank with the tongue side at a about a 30o angle, fully engage into the receiver of the first row of product. Lower the plank/tile with firm pressure to the floor, ensuring that the end joint is overlapping and perfectly aligned; push the end joint downward till the end of the plank/tile clicks in place. This may require a rubber mallet to tap-assist planks completely into engagement. Continue installing planks/tiles in the second row. It is important to make sure that the first two rows are straight and square as they can affect the entire installation.
10. Continue working from left to right, row by row. Be sure to maintain a 1/4" (6.35 mm) space around all walls and vertical objects. To maintain a random appearance, remember to offset end joints a minimum of 8" (20 cm). It is critical to keep these two rows straight and square, as they are the 'foundation' for the rest if the installation. Check squareness and straightness often.
11. Continue installing planks and make sure to achieve a random appearance with end pieces of minimum 15cm. Check that all planks are fully engaged; if a slight gapping is found, the gap can be tapped together by using a tapping block and a scrap of flooring to cover the tapping block in order to avoid damages on the planks.
    • Cut using jigsaw or circular saw.
    • When fitting around obstacles or into irregular spaces, Level Lock 5G can be cut with handsaw.
    • Protect all expose edges of Level Lock 5G by installing wall molding and/or transition strips.
    • For wet areas such as bathrooms caulk the perimeter of the floor with a silicone caulk.
    • If you use the spacers for expansion gap from wall, remove spacers and install molding pieces.
12. The maximum area that can be installed without an expansion joint is 30ft x 30ft.

Machine-scraped hardwood floors have a repetitive pattern creating an unauthentic look, notoriously found in vinyl products. The repetitive pattern may not be noticeable in a small sample, but it can be very noticeable when installed in your home. Authentic hand-scraped wood flooring bypasses that problem because each board is uniquely produced so that no two boards are the same. A wise American once said: "The bitterness of poor quality is remembered long after the sweetness of low price is forgotten." - Benjamin Franklin

If you do not see repetitive patterns in your floor, then each of your boards were truly 100% hand-scraped. Please beware - although many competing products are advertised as hand-scraped, they are actually put through a machine-scrape manufacturing process that tries to replicate Regal products’ authenticity.  The main reason behind this bait and switch is to reduce cost. We do not believe in undercutting our customers. Regal Hardwoods gladly honors our promise to produce unique products for our customers, so each plank of our wood is skillfully honed by our master craftsmen. Regal Hardwood’s truly authentic hand-scraped flooring products will bring a beautiful and rich look to your home that competing products cannot.

When dealing with engineered hardwoods, the number of plies determines the stability of the product, not the overall thickness. Therefore, a 3/8 inch, 7-ply hardwood core would be more stable than a 1/2 inch, 5-ply hardwood core.   

Regal Hardwoods is dedicated in preserving the environment for our future generations. We are FSC certified and comply with California Air Resources Board’s (CARB) stringent requirements for formaldehyde emissions. Our finishes have low volatile organic compounds (VOCs) to conserve the environment. If you have any questions regarding FSC certification, please visit http://www.fsc.org/. For questions related to CARB compliance, please visit their official site at: http://www.arb.ca.gov/toxics/compwood/compwood.htm